AuthenticFoot.com: Still have Questions?
 
Contact AuthenticFoot.Com if you have any question. Check out our "Frequently Asked Question" section for immediate answers for your questions.

Customer Service Phone Number (We do not take Phone Order) :

(Please note Customer Service Rep will not answer any questions regarding bulk sale nor questions regarding shoes and sizes not listed on the website)
(you may be prompt to leave your return number if system is busy. If that happens please leave your full name and phone number so we can call you back as soon as possilbe. Normal call back time within 1 hour.)

Help with your order (including order cancellation and Payment denial questions) please go to Customer Service Info

Q: What payment methods does AuthenticFoot.com accept?

Q: Where is AuthenticFoot.com?

Q: What is AuthenticFoot.com's return policey?

Q: Is AuthenticFoot.com a retail store?

Q: Are AuthenticFoot.com's Products Authentic?

Q: How does AuthenticFoot.com determines shoe pricing?

Q: How does AuthenticFoot.com get such collection of rare and exclusive shoes?

Q: Is My Payment to AuthenticFoot.com Secure?

Q: Are the sizes listing on AuthenticFoot.com Men's sizes or Women's sizes?

Q: Does AuthenticFoot.com have a satisfaction guarantee?

Q: AuthenticFoot.com Suppliers?

 

Q: What Payment Methods does AuthenticFoot.com accept?

A:AuthenticFoot.com uses Paypal's shopping cart system to accept credit card and bank payments. (For First Time customers, please make sure to place your order to your billing address or we will not deny your transaction. We can only ship to an address different from your billing address if you are a returning customer.)

Customers without a Paypal account will be setting up an account with Paypal while you go through the payment process.

Once you have a Paypal account, returning purchases to AuthenticFoot.Com or to any websites that accepts Paypal payments as well as eBay auctions can be done in a few clicks. Paypal is an eBay company with industry leading security to protect your financial info.

What is Paypal?

We also take money orders and western union payments

Money Order Payment Detail

Q: Where is AuthenticFoot.Com?

A: We are located in 107, NW 9 St. Cir.. Suite #204, Miami, Fla. 33172

Q: What is AuthenticFoot.Com's Return Policey?

A: We will gladly accept return in brand new condition. All shoes purchased from AuthenticFoot.Com can only be returned in brand new condition with original box and all applicable accessories (ex. retro card, original shoe laces, etc..) The return must be requested 7 days from the day the shoes are delivered to our customers. Returns and exchanges back to AuthenticFoot.Com must be posted marked within 14 days your request has been approved.

>>Online Return Application Form

*Defective shoes must be mailed back to Nike in exchange a gift certificate at the shoes' suggested retail price value, we can only guarantee that the shoes purchased from AuthenticFoot.Com are authentic and in brand new condition, no exceptions. For detail information on how to return your defective shoes to Nike please email us at info

Q: Is AuthenticFoot.Com a retail store?

A: We are currently only an online store with office and warehouse in Walnut, California. We do not have any retail stores.

Q: Are AuthenticFoot.Com's Products Authentic?

A: We only sells Nike Authorized authentic shoes. No variants and no fakes. Our shoes are supplied by authorized Nike Retailers (example: Footaction, Champs and Footlocker)

Q: How does AuthenticFoot.Com determines shoe pricing?

A: We base our prices on our cost. Because Nike does not sell to online merchants we get our products from local stores. We can sell most shoes for under retail prices.

Q: How does AuthenticFoot.Com get such collection of rare and exclusive shoes?

A: We have arrangement with many domestic & foreign shoe stores to exchange or buy shoe styles that are limited edition or shoes that are not released in the U.S.A. We are always looking for new suppliers who can supply us rare & unique authentic shoes.

Q: Is My Payment to AuthenticFoot.Com Secure?

A: All Payment are done online through the 100% secured "https" Paypal server. Paypal is an eBay company that is trusted world wide. AuthenticFoot.Com will never get your credit card number (Paypal transfers your payment to us) and you never have to worry about your credit card info gets stolen or sold to other party online because Paypal protects the sensitive information on its online secure servers.

Q: Are the sizes listing on AuthenticFoot.Com Men's sizes or Women's sizes?

A: All shoe sizes on AuthenticFoot.Com are in Men's size unless otherwise states as WMNS (women's) sizes.

Q: Does AuthenticFoot.Com have a satisfaction guarantee?

A: We have a 100% satisfaction guarantee. If you are not satisfied with your product within 7 days of receipt you can send it back to us for full refund (less shipping fees)

* All returns and exchanges must be in original new condition with all accessories in new condition. We cannot take back any worn or used products. *Additional shipping fee will be requested for exchange.

Q: AuthenticFoot.Com Suppliers?

A: AuthenticFoot.Com purchases from authorized Nike dealerships and stores. We have a staff of shoe experts and collectors that examines our shoes for authenticity.

*Because of the increase number of fake "variant" shoes on the market, no suppliers of AuthenticFoot.Com will represent themselves as our supplier to sell shoes.

*AuthenticFoot.Com does not purchase from Factories in China and does not have any relationship with any business in China. We have received reports of Factories and business claiming to be suppliers of AuthenticFoot.Com. Please do not be fooled.

>>Online Return / Exchange Application Form


 
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